Case Study
CGI Federal
CGI Federal
Industry
Country of Origin
Manufacturing Location
Product Purchased
Background
CGI Federal is a Canadian publicly traded business that operates as part of the wider CGI group. The federal arm supports all CGI govt related initiatives that pertain specifically to the US Government.
Problem
CGI Federal provides consulate services across the globe and notably here in Asia, that includes “document delivery services” whereby anyone applying for a US visa must provide all their relevant documentation that is reviewed and relevant visas are applied before subsequently being returned back to the applicant. Given the sensitive nature of handling individuals documents, means that CGI must find and work with vendors that can meet all the security requirements.
Solution
CBIP worked with its regional vendor network to build a bespoke “document delivery service” that would adhere to all requirements set out by CGI including, security demands, specific delivery SLA, alternative delivery methods and document processing and handling.
Outcome
In 2021 CBIP has built out a unique document delivery service across Asia that has not only provides physical services in 4 markets, HK, VN, TW & PH but provides significant commercial efficiency, is 100% carbon offset on every single delivery and means CGI can offer its customers a consistent and positive experience.
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