Takomo Golf

Direct-to-consumer Finnish golf brand Takomo Golf is fairly new to the market, having launched at the height of COVID in 2020.

With the mission of making golf more accessible to everyone, the company knew they needed global logistics capabilities. Their previous logistics provider helped, but communication was spotty, making troubleshooting difficult.

Since Takomo launched in 2020, the company has been growing very quickly —  over 1000 percent year over year. Considering the explosive growth rates, the company wanted a logistics partner who could do more than just the bare minimum logistics service.

The challenge is that Takomo is shipping a fairly heavy, large product. Shipping orders destined for the US or Europe out of their Hong Kong fulfillment center is not very efficient.

They wanted a partner who could review pricing on a continuous basis, maintain a consistent line of communication, and get involved with them at the factory level when needed.

CBIP’s solution for Takomo is threefold: First, facilitate international delivery out of Hong Kong. Second, facilitate core inventory management competencies by helping with inventory forecasting, picking up stock, and regular replenishment.

The third solution is the long-term strategy. With CBIP as a partner, Takomo will be able to leverage the CBIP logistics network of providers to launch an in-market model abroad.

CBIP is helping Takomo Golf achieve long-term goals, but even in the 6 short months of working together, communication improvements have been immense.

Personalized customer service and communication are a crucial focus in the partnership. On average, CBIP’s response times are less than 4 hours.

Apart from communication, the partnership has improved the efficiency of replenishment cycles, helping Takomo hold exactly what stock they need and cut unnecessary costs.