CGI Federal: Secure Document Delivery Across Asia

US Government Consulate Services Across Asia

CGI Federal is the wholly-owned US operating subsidiary of CGI Inc., one of the largest independent IT and business process services firms in the world with over 90,000 professionals globally. The federal arm is dedicated to partnering with US government agencies across defense, civilian, healthcare, intelligence, and international affairs missions.

One of CGI Federal’s most significant and long-standing mandates is its work with the US Department of State Bureau of Consular Affairs, which it has supported for over three decades. CGI processes over 15 million US passports and over 4 million visas across 70 countries each year CGI, managing the full spectrum of consular support services including appointment scheduling, document delivery, fee collection, and on-site processing at US embassies and consulates worldwide.

In Asia specifically, CGI Federal operates across a significant number of markets, managing visa application processing services that cover millions of applicants annually. The work is not simply administrative. Every applicant submitting documentation for a US visa is handing over sensitive personal information, passport data, and legal identity documents. The physical handling, transport, and return of those documents carries serious security, compliance, and chain-of-custody obligations that very few logistics providers are equipped to meet.

That is what brought CGI Federal to Wayfindr. They needed a logistics partner in Asia with the operational capability, vendor network, and security credentials to build and run a document delivery service that could meet government-grade requirements across multiple markets simultaneously.

Managing Secure Passport & Document Delivery Across Multiple Asian Markets 

CGI Federal’s Asia operations cover a significant volume of US visa applicants across Hong Kong, Vietnam, Taiwan, and the Philippines. The logistics requirement sitting behind that is more demanding than it first appears. Every applicant submits original identity documents, passport data, and personal legal paperwork. Once processed at the consulate, those documents need to be returned to the applicant securely, on time, and with a clear chain of custody at every step.

Getting that right is not a standard logistics problem. The vendors handling these deliveries need to meet strict government security requirements, operate within defined SLA windows, offer alternative delivery methods for applicants who cannot receive at their primary address, and maintain documentation standards that can hold up to a government-level audit.

The bigger problem was that CGI Federal had no unified approach to any of this across Asia. Each market was being serviced by a different local logistics provider, each operating independently with their own processes, their own reporting formats, and their own interpretation of what the security and service requirements actually meant in practice. There was no consistency. No single view of performance across markets. And no one partner taking accountability for the whole operation.

That fragmentation created real operational risk. A missed delivery in one market, a chain-of-custody gap in another, or a vendor in a third country failing to meet SLA requirements were all problems that CGI Federal had to manage separately, across different relationships, in different languages, with no coordinated oversight. For an organisation operating under US government contract obligations, that level of fragmentation was not sustainable.

What CGI needed was a single logistics partner who could replace the patchwork of local providers with one accountable operation, built to government-grade standards, running consistently across all four markets.

The Solution: Building a Single, Secure Document Delivery Operation Across Four Asian Markets

Wayfindr replaced the fragmented patchwork of local providers with one unified document delivery operation, built to meet CGI Federal’s requirements across Hong Kong, Vietnam, Taiwan, and the Philippines.

Using its existing regional vendor network, Wayfindr took accountability for qualifying and managing the right logistics partners in each country. Every vendor was assessed against CGI’s security requirements before being brought into the operation, ensuring consistent standards across all four markets from the start.

The service was designed around CGI’s four core requirements: security standards applied uniformly across the delivery chain, specific SLA windows for each market, alternative delivery options for applicants who couldn’t receive documents at their primary address, and standardised document handling procedures across all four countries.

With Wayfindr as the single accountable partner, CGI Federal no longer had to manage four separate vendor relationships or chase performance data from four different reporting formats. One point of contact, one operational standard, one partner responsible for the outcome.