Wayfindr Plus

Ecommerce value-add tools & integrations

From duties and tax to returns management, payments, localization & beyond, Wayfindr+ connects you to a curated ecosystem of ecommerce tools & integrations that plug every gap in your store operations.

Wayfindr+ helps business with non-logistics services like customs clearance services
Wayfindr Partner Directory

Find the partner who solves your problem, in your market

You are running a brand, not a procurement department. These are 52 vetted providers we already work with, sorted by the job you need doing and the markets they actually cover. Pick your problem, pick your region and talk to the one that fits.

What do you need help with?

Send us your shortlist and our team will send your Wayfindr+ exclusive discounts or free trials.

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The Problem

You’ve built a great brand, but things don’t always run as smoothly as they should.

Wayfindr+ services include customs clearance services, duties and taxes, insurance

Apart from logistics, you’re dealing with:

Duties, taxes, and compliance issues.

Prices that aren’t localized, limited payment options, and stagnant global sales.

Post-purchase problems that slow down operations and frustrate your customers.

Wayfindr+ gives you access to an ecosystem of value-added services that integrate seamlessly into your workflow.

Introducing Wayfindr +

Wayfindr +

Wayfindr +

How Wayfindr+ helps you effortlessly 
elevate your e-commerce

Optimizing store operations

Edit orders and boost sales Easily edit the order for customers and provide upsell product recommendations after purchase with Order Editing. Streamline order management Manage orders more efficiently and connect to multiple marketplaces with powerful platforms like Shopify, Odoo, and Channel Engine. Boost your brand visibility Supercharge your marketing efforts with targeted Google Ads campaigns, driving qualified traffic to your store.

Elevating customer experience

Track orders and communicate proactively  Keep your customers informed every step of the way with proactive shipment tracking through AfterShip and Parcel Perform. Streamline returns Simplify and automate your returns process with Return Helper and Loop Returns, turning returns into a positive experience that fosters loyalty. Provide seamless customer service Drive customer satisfaction with round-the-clock customer service with Zendesk. Collect more customer reviews  Automate your customer review with Amplify.

Unlocking global expansion

Navigate duties, taxes and localization Effortlessly manage the complexities of international duties, taxes, and compliance with Avalara, Global-E, Zonos, and SimplyDuty. Provide frictionless global sales Localize prices and expand your global payment options through Checkout.com and E-lorn Payment.

Managing customer relationships

Personalize your communication Engage with your customers on a personal level with multi-channel communication through Mailchimp, Omnichat, and Klaviyo. Nurture leads and drive conversions Effectively manage your leads and drive conversions with CRM tools such as HubSpot. Reward your best customers Incentivize customer loyalty through programs such as Bon Loyalty.

Wayfindr +

How it works

Wayfindr+ helps you sort out all those pesky operational gaps in your supply chain. We’ll introduce you to some incredible partner services that help your brand deliver a seamless experience at every stage of the customer journey. For brands using Bundle, we'll integrate any partner you work with into your Bundle workflow right away.

customs clearance and other non-logistics services from Wayfindr
Customers

What Our Customers Say

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Eugene Lee

VP Made to Measure Apparel

TAL Group

What I appreciate the most about Wayfindr is that they are not trying to sell you a pre-packaged solution and really dig into the details of your business and situation and try to find creative solutions that are truly customized and only fit your needs

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Sesbastian Haapahovi

CEO & Founder

Takomo Golf

As a partner, Wayfindr has helped us in securing a carbon neutral experience for our customers which means for every single order we ship, it arrives completely carbon neutral. We are really excited to have a partner that cares about this and importantly, is educating  and thought leading along the way.

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Matt Banfield

Chief Operations Officer

Rascal & Friends

The team at Wayfindr have been excellent to work and partner with. Their expertise, honesty and execution have allowed us to operate much more efficiently and accurately across multiple markets and complex situations. Can highly recommend Wayfindr to anyone looking for a logistics partner. Thanks again to Nick & Chris for all your help and looking forward to continue working together.

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Michelle Neale

Contractor

Independent Supply Chain

The Wayfindr team is amazing to work with. The service provided delivers the most optimal solution for standard and bespoke customer requirements. The level of service, dedication and responsiveness always exceeds expectations. I will always be working with Nick and Wayfindr team for all my supply chain projects.

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Rowan Lennox

Supply Chain Manager

Deliveroo

I was fortunate to work with the directors and the wider Wayfindr team during my time at Deliveroo. Throughout our time working together, Wayfindr felt like an extension of the internal Supply Chain Team. They were always there to problem solve and find the right solution at the right time - no problem was too big or too last minute for us to solve together. Nick, Chris and the wider Wayfindr team would always be be my first part of call for any supply chain needs in the future.

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Jeffrey Leong

Zixag

As a small retail business, our customer service is paramount to success. An important part of that service is fast and affordable shipping. Wayfindr delivers above and beyond for us with an easy and cost-effective, all-in-one e-fulfilment solution. This allows us to deliver our customers a positive shopping experience. There is also room for scalability which Wayfindr will no doubt be able to handle as our business grows.

News & Resources

Wayfindr Insights

The best thing about logistics? There’s no shortage of things to learn.

Who We Are

Meet the team

Wayfindr is a solution-focused, tech-led team of logistics professionals on a
mission to move the world responsibly.

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Nick Bartlett

Co-Founder & Director

Nick co-founded Wayfindr to help brands design and build market-leading carbon-neutral D2C logistics. As Director, he brings 15+ years of experience across logistics, marketing, supply chain and retail from Asia Pacific to the world.

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Chris Crutchley

Co-Founder & Director

Chris co-founded Wayfindr to bring financial and operational rigor to fast-scaling e-commerce logistics. As Director, he draws on 10+ years of experience in corporate finance and cross-border operations across the Asia Pacific region—helping build the systems behind Wayfindr’s global, carbon-neutral 4PL model.

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Emma Newman

APAC Sales Director

Emma has 12+ years of experience across sales, supply chain management, strategy and technology. As APAC Sales Director at Wayfindr, she helps e-commerce brands expand globally and responsibly through sustainable logistics programs.

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Collin Moolhuizen

General Manager

Collin helps deliver effective, adaptable & carbon-neutral logistics solutions for e-commerce brands seeking to open up new markets globally

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Jofe-Ann Nacario

Head of Customer Transition & Customer Success

Jofe-Ann helps e-commerce brands become great at global logistics. She brings 10+ years of experience in logistics and supply chain management, project and risk management, and e-commerce operations.

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David Emerson

Chairman of Wayfindr

David is a seasoned growth engine with over 30 years of experience in global logistics and supply chain sales. At Wayfindr, David serves as chairman, leveraging his deep expertise in complex 3PL solutions, international trade, and worldwide fulfillment to help us bridge the gap between ambitious brands and global consumers. Based in the UK, he remains deeply connected to the entrepreneurial community as a long-standing member of The Supper Club, an exclusive network of high-growth CEOs and founders.

As Seen On

News & Resources

Wayfindr Insights

The best thing about logistics? There’s no shortage of things to learn.

An older young adult man with short blond hair, wearing clear glasses and a light blue button-down shirt, stands looking slightly down and to the left with a contemplative expression. He has a small black microphone clipped to his shirt near the collar. The background is a soft, warm blur of indoor light.